THE LUNAR WORKS

It isn’t the tools, the content or the people on their own that make a communications strategy work – it’s the power to make these work together.
Find out how we can help.

What we do

 

We help you reach your people.

When clients want our help, they are often asking us to blend people, technology, strategy and budget into something visionary but deliverable, contemporary but reliable, creative but cost-effective. Sound familiar?

If you are looking for the critical cut-through that will help you transform the way your organisation connects with your audience, then get in touch.

We can fundamentally alter people’s perception of the service they receive, and they way they behave in response through some simple strategies that put you on the front foot.

We can work with your teams to make innovation a practical, grounded reality of your business, with the right safety-nets, budget controls and support to get you where you want to be every time.

We’re ready when you are. Let’s talk.

 

About

It isn’t the tools, the content or the people on their own that make a communications strategy work – it’s the power to make these work together.

The power of the new has always had appeal. How to tell bad ‘new’ from good ‘new’ is as important as knowing how to count to ten.  The key is in understanding why you want ‘new’ in the first place. If you have a problem you want solved, perhaps it is time to step into the unknown, and embrace innovation to deliver a new solution that really is as new as it claims?

We can work with your teams to make innovation a practical, grounded reality of your business, with the right safety-nets, budget controls and support to get you where you want to be every time.

We have been leading the charge in working with large service providers to transform their customer service experience – both for the customer and for front-line staff.  We ask the tough questions and we unpick the assumptions we can all make to get to the nub of the behaviours at stake.  We redesign and rebuild to create a service interaction designed to bring out the best in your people and your customers – who are, after all, your people too.

So what’s required?  Some clever-thinking, some getting into the heads of your customers, some creativity, a willingness to look at behaviours in your own organisation, and a smattering of communications technology here and there.  Does it have to cost the Earth?  No.  But if you don’t take the plunge it might cost a lot more than you bargained for down the track.

We love to work with people who love what they do – just like us.


IMG_0069janecrop3Jane McLaughlin

I’ve been helping people to communicate for over 25 years. 

I’m a creative communications and brand strategist, specialising design, delivery, innovation, emerging technologies and future trends.

I’m passionate about using creative and simple ways to communicate – finding the cut-through to express an idea and bring it to life.

I specialise in creative use of the web and social media, from strategy to design and writing, through to getting my hands dirty with the code too. (A bit of a guilty pleasure for me, it has to be said).

My work has taken me from Edinburgh to Brighton and London and currently, to Spain, across sectors including corporate, entertainment and Third Sector, as well as extensive work in the industry, helping organisations to connect with and transform the customer experience.

I’m fluent in all of it. Which is important when the goal is to deliver your message to the world.

I’ve also spent the last three years as co-founder of an award-winning gluten free bakery in the UK (with Ed Synnott), on a mission to bring quality artisanal bread to those who do not eat gluten. I’ve also run a pink caravan cafe on a cliff top (as one does).

I love living by the sea. I make a mean cocktail, love great food and I’ll talk music with anyone who will listen.

 


ed_newpic1Ed Synnott

I am a professional writer, sustainable cities expert and serial entrepreneur. From having grown and sold courgettes to the hotel trade as a child in Australia, right through to establishing (with Jane McLaughlin) an award-winning gluten free bakery on the UK’s south coast, my creativity is at the heart of all writing and professional life.

My work has centred on sustainability inspired themes and has spanned over 22 years focusing on major projects in world cities, including the London 2012 Olympic and Paralympic Games, and city sustainability strategies for London, Melbourne, Sydney, Adelaide, Auckland and Tianjin.

In my spare time I love to cook and firmly believe that good food nourishes the soul.

I also run the sustainability practice Tynos Consulting.

 


 

Katie Mehas

With a background in art and a passion for project management, I’m equally happy sweating over a spreadsheet or a piece of code as I am writing a bit of copy or trying to find just the right image – and very lucky that my work allows me to do all of this.

My love of media and communication has led me to jobs in radio, magazines, and digital media, as well as guaranteeing that I’ll never quite reach the bottom of my stacks of music, movies, and books.

I live with my husband, two daughters, and ill-behaved menagerie of pets on Florida’s Gulf Coast, where I can be found trying not to burst into flames whenever I step into the sunlight.

I also run The Voice Bureau.


Jane and Ed are currently collaborating on a blog on the experience of moving from the UK to Spain. Called Fire.Light.Love: These gifts under the Spanish sun, the blog explores in a humorous way the trials and tribulations of uprooting one’s life to build a new life in a different culture. Find out more: Fire.Light.Love.

Our work

A few of the people we've worked with …

Contact

Want to change things for the better? Contact us today and let's talk.

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