THE LUNAR WORKS

It isn’t the tools, the content or the people on their own that make a communications strategy work – it’s the power to make these work together.
Find out how we can help.

What we do

We help you reach your people.

When clients want our help, they are often asking us to blend people, technology, strategy and budget into something visionary but deliverable, contemporary but reliable, creative but cost-effective. Sound familiar?

If you are looking for the critical cut-through that will turn your organisation around, then get in touch.  We can help you transform the way your organisation connects with your audience.

We can fundamentally alter people’s perception of the service they receive, and they way they behave in response through some simple strategies that put you, the service provider, on the front foot.

The power of the new has always had appeal. How to tell bad ‘new’ from good ‘new’ is as important as knowing how to count to ten.  The key is in understanding why you want ‘new’ in the first place.

If you have a problem you want solved, perhaps it is time to step into the unknown, and embrace innovation to deliver a new solution that really is as new as it claims?

We can work with your teams to make innovation a practical, grounded reality of your business, with the right safety-nets, budget controls and support to get you where you want to be every time.

We’re ready when you are. Let’s talk.

About

It isn’t the tools, the content or the people on their own that make a communications strategy work – it’s the power to make these work together.

The power of the new has always had appeal. How to tell bad ‘new’ from good ‘new’ is as important as knowing how to count to ten.  The key is in understanding why you want ‘new’ in the first place. If you have a problem you want solved, perhaps it is time to step into the unknown, and embrace innovation to deliver a new solution that really is as new as it claims?

We can work with your teams to make innovation a practical, grounded reality of your business, with the right safety-nets, budget controls and support to get you where you want to be every time.

We have been leading the charge in working with large service providers to transform their customer service experience – both for the customer and for front-line staff.  We ask the tough questions and we unpick the assumptions we can all make to get to the nub of the behaviours at stake.  We redesign and rebuild to create a service interaction designed to bring out the best in your people and your customers – who are, after all, your people too.

So what’s required?  Some clever-thinking, some getting into the heads of your customers, some creativity, a willingness to look at behaviours in your own organisation, and a smattering of communications technology here and there.  Does it have to cost the Earth?  No.  But if you don’t take the plunge it might cost a lot more than you bargained for down the track.

We love to work with people who love what they do – just like us.


Jane McLaughlin The Lunar Works - photo by Sam IrelandJane McLaughlin

I’ve been helping people to communicate for over 20 years. 

I’m a creative communications and brand strategist, specialising strategy, delivery, innovation, emerging technologies and future trends. In addition to my work in corporate, entertainment and Third Sector, for the past 15 years I’ve specialised in working in the water industry, helping organisations to connect with and transform the customer experience.

I’m fluent in all of it. Which is important when the goal is to deliver your message to the world.

I love living by the sea. On a Friday night you’ll find me making a mean round of Old Fashioneds and playing some great old vinyl.

Photo by Sam Ireland


Katie MehasKatie Mehas

With a background in art and a passion for project management, I’m equally happy sweating over a spreadsheet or a piece of code as I am writing a bit of copy or trying to find just the right image – and very lucky that my work allows me to do all of this.

My love of media and communication has led me to jobs in radio, magazines, and digital media, as well as guaranteeing that I’ll never quite reach the bottom of my stacks of music, movies, and books.

I live with my husband, daughter, and ill-behaved menagerie of pets on Florida’s Gulf Coast, where I can be found trying not to burst into flames whenever I step into the sunlight.


Our work

A few of the people we've worked with …

Latest

End analysis paralysis: Measuring success to build engagement

  You’ve begun to develop a social media plan. You’ve written some interesting tweets and highly “like”-able Facebook posts. There’s just one problem — you post your first message (a winner, you’re sure) and…crickets. Why isn’t anyone commenting? Where are those RTs? Is this thing on? To figure out where things went wrong, take a […]

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Cooking up a new brand for innovative bakery

Sussex Bread Company is an innovative new artisan bakery, producing high quality gluten-free bread and baked goods. We’ve created the branding as well as digital and social media strategy and delivery for this new venture. As a locally-owned and run Sussex business, we love the SBC ethos of being committed to working within and giving […]

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Are you on the list?

Creating lists is one of the easiest ways to get the most out of Twitter. Lists can help you to organise users you are following, breaking their posts out so that you can quickly find what you’re looking for. Why bother? With the rapid expansion of social media in recent years, it can be difficult […]

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New identity and website for Tynos Consulting

We’ve been working with Ed Synnott and Bryony Boyle of Tynos Consulting to create an identity and website for the new sustainability consulting firm. It’s been a pleasure to work with them – so full of ideas and vision. We’re now cooking up some exciting new collaborations – look out for more news on this soon. […]

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Meet the original ‘computors’ …

I’ve been thinking a lot about the many women who have played pivotal roles in the development of technology and the Internet, often without fanfare or recognition. I highlighted some of these women during my speech at the recent Business of Women conference in L.A.

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Talking creativity and innovation with the Business of Women

Jane was a guest speaker at the recent Business of Women held event in Los Angeles, talking about innovation and the importance of creative thinking for organisations and individuals. “It was great  to see so many bright, talented women sharing their experiences and learning from each other. There was a firm desire to move past […]

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Contact

Want to change things for the better? Contact us today and let's talk.

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